FPB warns SMEs of online fraud risk

The Forum of Private Business has warned small businesses that they are at an increased risk of being hit financially due to online credit card fraud.

Banks are also taking a more stringent approach to fraud, in some cases charging businesses costs associated when fraud does take place.

Recent figures from the UK Cards Association show that debit and credit card fraud has fallen to its lowest level for 11 years, due in part to chip and pin technology. However, attempts to infiltrate consumer accounts, steal identities and forge payments are increasing.

FPB's adviser on merchant services, Richard Bradley, said that business owners, particularly in the SME sector, should be more proactive in preventing credit card fraud.

"Card fraudsters are like a virus in that they change and adapt to the conditions they face and it is important to be vigilant in order to minimise the risks of being hit. While debit and credit card fraud fell by 9% to £170m in the first half of 2011 there is still much to do to stop people who are determined to take money from your business by using someone else's card.

"These criminals are much less likely to target businesses in person via a chip and pin transaction, and the majority of fraud is seen where the cardholder is not present, in other words mail order and online payments. The best advice is to be prepared."

He pointed out a number of situations that can lead to SMEs out of pocket because of fraudsters, even if they haven't actually been targeted themselves.

When credit card information gained illegally is used to place an order for which the original cardholder will not pay out, the e-commerce merchant is expected to refund all administrative costs and cover the hassle by paying a chargeback fee.

Bradley also identified several key questions business owners should ask to assess if mail order fraud is taking place. These include, is the customer disinterested in the price or details of the goods? Is the sale excessively high in comparison with your usual orders? Do they seem unlike your usual customer?