www.geoffneal.london 020 8751 4455 

All employees signed up to a customer-service charter, the repro department added a night shift to reduce waiting time for proofs while technology upgrades improved remote access, allowing customers to upload and approve jobs on their own. London’s Geoff Neal Group is on a roll, having also won the Direct Mail Printer of the Year gong. The judges were every bit as impressed as Geoff Neal’s customers. They said: “A really tough category to judge, but this entry stood out because clearly, good enough is never good enough for the Geoff Neal team.”

Highly commended

JPS

www.jpsprint.co.uk 01635 522700 

Its commitment to first-class customer service can be measured by levels of customer retention: 80% of revenue at JPS, with bases in Newbury, Berkshire and Otley, West Yorkshire, is from clients of more than five years standing. And with no sales force, 100% of business comes from client referrals and word of mouth. “A great example of the power of attention to detail,” said judges.

Finalists

DST 

Geoff Neal Group

JPS 

Kingfisher Print & Design

Snap Print Management