Critiqom secures multimillion-pound Scottish procurement framework

Richard Stuart-Turner
Monday, August 2, 2021

Omnichannel communications specialist Critiqom has secured a four-year, multimillion-pound national framework agreement for the provision of postal services (Lot 2) with Scottish Procurement.

Crawley: "We want to change the way that organisations think"
Crawley: "We want to change the way that organisations think"

Accessed by central government, fire, health, local authorities, police, universities and colleges, third sector, and other public sector bodies, Bellshill-based Critiqom’s services will bring greater channel choice to recipients of transactional and business critical documents across Scotland.

The agreement follows a competitive tender process. After recognising the need to implement cost saving initiatives that deliver the greatest efficiencies, the Scottish Procurement tender introduced a second lot focusing on bulk, hybrid mail, and digital communications to create greater choice for users and potential users of the framework.

As a result, the framework agreement will enable those accessing services through Scottish Procurement to modernise their approach to communications.

Critiqom will deliver all services within the framework agreement in-house, including its low-cost day-definite postal service Primepost.

The business said it will also implement greener ways of working by reducing the environmental impact associated with mail production.

“This is a transformational agreement. It is an opportunity to look at the bigger picture and to use our knowledge to accelerate change for public sector organisations in Scotland,” said Critiqom director Gerry Crawley.

“We know that we can deliver greater efficiencies and cost savings by encouraging the public sector in Scotland to adopt a new approach that embraces digital technologies. 

“As a Scottish-based operation, where possible we want to provide the shortest distance between manufacturing and recipient. We want to change the way that organisations think and showcase how hybrid mail and digital communications can deliver huge benefits and economies of scale.

“Our focus during this process was always on delivering the greatest value to the customer. With access to a portfolio of omnichannel services, we can improve the way that public sector organisations communicate, making the preferences of the recipient a priority.”

Critiqom has been a member of the Opus Trust Communications group of companies since it was acquired by the Leicester-based business in December 2019. It serves clients in sectors including utilities, financial services, and healthcare.

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