Khushru Patel: Exceeding customers' expectation

28 September 2010

People

Jak Printers operates with a slogan "We make a difference" which is key to all their activities. It won two PrintWeek India Award 'prisms' for Innovative and Book Printer of the Year 2010.

In 2009, it had won the Award for Social Stationery Printer of the Year. India's nightingale, Lata Mangeshkar, recently lauded a book printed by Jak Printers.

Khushru Patel, owner, is unwilling to accept mediocrity and wants Jak to be the number one print company in its sector.

What you felt when you bagged the PWI Award?
Firstly, I missed my complete team. Secondly I missed my complete team... once again.

One most valuable work lesson that you follow at your press?
Do it right the first time ONLY.

One thing you always do when you plan for a new print job?
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One tip for time management on the shopfloor?
Make sure the docket is perfectly handed over to the shopfloor supervisor.

One key thing in your make-ready routine?
 Pre-press department plays a role in this, the better the pre-press department... make ready will be the thing of the past.

One way you handle a complex print job?
 Refer answer no.3

One technique for handling an irate customer.
Take the onus of the irritation on you and comfort the customer.

One good thing about the new generation in the print industry?
 They have so many gadgets to play with...they can create the impossible...easily.

One best practise that should be made compulsory in the Indian print industry?
Honesty.

One thing that clinches a deal?
 Giving indepth knowledge of the product to the customer.

One definition of key values at your press?
Ownership.

One indicator of performance?
Technology and teamwork, enabling total customer satisfaction which leads to growth.

One favourite activity when you're not in the printing press?
Teaching people how to manage life better.

One way to handle unreasonable price hikes?
Lift your product to a higher level, the customer will be ready to pay any price.

One dream you would like your press to achieve?
Get the company running without me, actually they deliver better!

One good way to foster innovation among your workers?
Exceeding customers expectations.

One thing that makes you better than your competitors?
There are so many... ha ha.

P Narendra: On top of the world (Q&A)

Fred Poonawala: True marquee of achievement (Q&A)

Animesh and Abhishek Kejriwal: Consistency to deliver quality (Q&A)

Mehul Desai: No compromise to be the best (Q&A)