These workshops aim to help delegates understand the principle that good customer service is about knowing and understanding the customer, whereas excellent customer service is about adapting to a customer's needs. Taking place on 5 September in Coventry, 11 September in London and 18 September in Brighouse, the sessions will suit customer-facing staff, with £99 tickets for members and £199 tickets for non-members. For more information, contact: katie.white@bpif.org.uk
Have your say in the Printweek Poll
Related stories
Latest comments
"Hmmmm, compared to former glories maybe the Bedsit of Print with shared bathroom and kitchen."
"The closures affect Newcastle, Plymouth, Sheerness, Wellingborough sites, with Milton Keynes relocating and redundancies at other locations according to one newspaper."
"Take some advice but maybe you can all join together and take some action to the Directors of Wren Packaging - it's a re-brand so ought to still be connected. A CCJ normally gains a result if..."
Up next...

Manroland Sheetfed partnership
Heidelberg re-enters VLF market

Friends and colleagues remember industry expert
Industry pays tribute to passionate print advocate Jo Lloyd

Deal delivers added expertise
Paragon acquires Service Graphics

Up on last year