The manufacturer’s UK customers will now be supported by a dedicated web-fed team, based at its UK & Ireland headquarters in Redditch, that can offer a high level of technical support and supervise and support project teams from beginning to end.
Graham Dolan, who joined the company in 2001 as a senior technician, has played an instrumental role in the development of the technical services support team over the past year or so and now heads up web-fed technical sales for Bobst UK & Ireland.
Bobst web-fed products and service cover in-line narrow and mid-web flexo, CL flexo, gravure, coating, laminating, vacuum coaters and metallisers and carton web-fed converting.
“The web-fed product range from Bobst is extensive and encompasses solutions from standalone machines to fully integrated tailor-made lines, each offering the exacting quality and high performance that the packaging and label manufacturers need,” said Dolan.
“Our brand is synonymous with quality and productivity and our focus is to develop the web-fed business here in the UK so that it emulates the success and achievements in the sheetfed side of the business.”
Peter Redmond, who joined as zone business director for Bobst UK & Ireland in April and is based at Bobst Manchester, is responsible for sales of the web-fed product range.
An electronics engineer with more than 14 years’ experience working with Bobst machinery will also join the web-fed team next month and in 2018 more web-fed service technicians will be recruited to meet expected customer demand.
Bobst UK & Ireland is also now overseeing web-fed spare parts. Previously, web-fed services, spare parts and technical support had only been available from Bobst sites in Germany and Italy.
“The reason for delivering the web-fed service here in the UK was not chiefly about the length of time waiting for support and spare parts – support could always be provided over the telephone and spare parts could be delivered within days. It is more about going the extra mile to ensure customers are not simply receiving a good service but an outstanding one which they notice and recognise as above and beyond the rest,” said Dolan.
“We can work more closely with customers to identify needs and requirements in terms of service and training, ensuring they are quickly provided for. Our technicians will be based in central England, enabling them to visit customers easily wherever they are located and delivering face-to-face support when it is most needed.
“Additionally, communication is enhanced as the language barrier is no longer an issue. And we can also offer remote diagnostics which minimises machine downtime and ensures customer issues are resolved efficiently.”