The company has reported its best ever period for debts recovered, with more than 1m collected on behalf of clients in the past two months.
Debt recovery manager Andy Allies said: Debts are a very emotive and personal subject for many printers. One of the most important areas for us is to provide customer service, but every moment we are on the phone to our clients is less time we can spend collecting their debts.
The online system now provides a constantly updated system for them to check on the progress of the debt recovery system.
ICSM uses a number of methods for collecting its clients money. The most effective method is a methodical approach, lateral thinking, persistence on the phone and e-mail, and lastly, resource to the law, said Allies.
The online debt recovery service will be available from the beginning of April to existing ICSM members, which includes current members of the BPIF.
Story by Tony Brown
Have your say in the Printweek Poll
Related stories
Latest comments
"Now black really is white. Ditching a product line with all its consequences for customers is now an award winning move. Priceless!"
"B2 and packaging! I like it already. Best wishes to Peter and the team."
"Good luck for the future Peter, everyone in the industry looks up to you!"
Up next...
Photo printing and graphics tenders also live
Huge bill printing contract leads new tenders
Social media marketing
Hundreds of thousands tune in to Fastsigns Manchester TikTok
'Vast manufacturing infrastructure'
Kodak reports on Q1
Available in various shapes and sizes