The in-bound mailing contract, which is due to commence on 1 April, follows last year's award of a similar decade-long agreement covering all of LBG's transactional print, which started on 1 October 2013 and effectively doubled the size of Communisis' transactional mail business.
In addition to producing all of the transactional print for LBG's brands, including Halifax and Scottish Widows, Communisis will now receive more than 30m incoming documents annually, which will be scanned, indexed and distributed to the relevant department for onward processing.
Communisis will take over 14 existing LBG sites - including the main operational centres in Edinburgh, Leeds and Andover - and approximately 310 staff under the terms of the mammoth outsourcing deal, which includes a five-year renewal option.
It will be responsible for the design of the bank's forms for customer communications and internal operational processes, in addition to inbound/outbound transactional communications across all channels - including print and online.
Communisis chief executive Andy Blundell said: "Handling the inbound as well as the outbound gives us the opportunity to work with the bank to optimise their communications in terms of better targeting, better efficiency and so forth.
"And as the bank seeks to communicate more and more through digital channels over time, the reason we have been selected in part is because we are a partner that can facilitate that migration."
An added benefit arising from the LBG outsourcing deal is that it will give Communisis a significantly larger capability in inbound communications, opening the doors to similar deals in future.
Blundell said: "With this arrangement Communisis is effectively acquiring a new in-bound service capability; one that has relevance for other clients and offers considerable scope for further growth.
"Our prime focus understandably right now is with Lloyds but we have a lot of enquiry for inbound services generally and it's not something which has directly been in our portfolio beforehand so it is something which will be relevant and which at the appropriate time we will be talking to other organisations about."
