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Killing off bad customer service

A tough print market, exacerbated by the Covid pandemic, means that keeping your clients happy – and coming back for more – is more important then ever.

Q&A: Steve Mulcahy CEO Contact Originators

Age-wise, Steve says he is “not ready for a bus pass anytime soon!” He spent more than 30 years in the paper industry before buying in to Dukinfield-based Contact Originators a decade ago. He enjoys clay-pigeon shooting, fishing and golf and has two sons and four grandchildren: Henry, Lilly, James and Eliza.

Rising star: Callum Draycott Print operative, EDWPS

Callum has just racked up six months in print, having joined the industry in April this year. He’s 23 and completed a Level 3 extended diploma in Engineering Manufacturing at Derby College’s Roundhouse campus before taking up the Eight Days a Week Print Solutions role.

60 seconds with DecTek

DecTek was formed 18 years ago on a kitchen table. A printer, resin dome setup and a fax machine (remember those?) all financed on a couple of credit cards.

Q&A: John Ellis Managing director, The Mailshop 

John has just become the managing director of The Mailshop following a buy-in management buyout at the Nottinghamshire business. He started in print as an apprentice compositor at the age of 16 and has been in print and direct mail in one way or another for 33 years. He will reach the milestone age of 50 next year.

Disagreeable directors

If a company falls out with one of its directors, what can it do? It’s likely to depend on the specific circumstances but there are a number of ways to resolve the situation.

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