Donnelley boss on customer care and cock-ups


By Jo Francis, 25 January 2015

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RR Donnelley chief executive Tom Quinlan said the firm was able to survive the 2012 error when it released Google's quarterly earnings early - wiping $20bn off the value of the search giant - because of the brand equity the company had built up in the course of its 150-year history.

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ByDarryl Danielli, 12 January 2015

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When was the last time that you assessed the health of your business? When did you last take its pulse and check the vital signs? Recently? Six to 12 months ago? Never? If you fall into the last category then it may be some consolation to know that you’re not the only one.

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