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Killing off bad customer service

A tough print market, exacerbated by the Covid pandemic, means that keeping your clients happy – and coming back for more – is more important then ever.

Q&A: Steve Mulcahy CEO Contact Originators

Age-wise, Steve says he is “not ready for a bus pass anytime soon!” He spent more than 30 years in the paper industry before buying in to Dukinfield-based Contact Originators a decade ago. He enjoys clay-pigeon shooting, fishing and golf and has two sons and four grandchildren: Henry, Lilly, James and Eliza.

Rising star: Callum Draycott Print operative, EDWPS

Callum has just racked up six months in print, having joined the industry in April this year. He’s 23 and completed a Level 3 extended diploma in Engineering Manufacturing at Derby College’s Roundhouse campus before taking up the Eight Days a Week Print Solutions role.

60 seconds with DecTek

DecTek was formed 18 years ago on a kitchen table. A printer, resin dome setup and a fax machine (remember those?) all financed on a couple of credit cards.

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