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Killing off bad customer service

A tough print market, exacerbated by the Covid pandemic, means that keeping your clients happy – and coming back for more – is more important then ever.

Disagreeable directors

If a company falls out with one of its directors, what can it do? It’s likely to depend on the specific circumstances but there are a number of ways to resolve the situation.

The new face of recruitment

The adoption of technology is relentless, but businesses – and that technology – still need people. Whether it’s for management, the shop floor, accounts or deliveries, people make the world go around as much as money.

Reputation rescue

Reputations, like trust, are hard to earn and easy to lose. Threats to a reputation come in many forms – rivals making underhand allegations, activity by state-run organs and malevolence in elements of the press.

No jab, no job?

Just over a year ago, Covid-19 developed from a localised outbreak in a Chinese province to a global pandemic.

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