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We've listened to clients to ensure we improve services

Royal Mail is working very hard to improve its efficiency to ensure we provide the service levels that our customers expect at the right prices. We face a number of challenges, including declining mail volumes, and we need to operate as effectively as possible for the benefit of all of our customers.

Choice will bring savings and innovative services

Independent research and the Hooper reports into the postal market commissioned by the government have concluded that competition has already had a positive impact for most postal users. Simply by offering choice and the potential for cost savings, it has helped to keep companies using mail and helped to slow the decline in mail volumes. It has also forced Royal Mail to become more customer focused and has led to major reviews of its product range and pricing policies.

Royal Mail must learn to put customers first or lose out

The Royal Mail's decision to apply a new stamped mark declaring 'Delivered by Royal Mail' on all bulk mail from mid-September has incensed the direct mail industry.

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