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Killing off bad customer service

A tough print market, exacerbated by the Covid pandemic, means that keeping your clients happy – and coming back for more – is more important then ever.

Rising star: Callum Draycott Print operative, EDWPS

Callum has just racked up six months in print, having joined the industry in April this year. He’s 23 and completed a Level 3 extended diploma in Engineering Manufacturing at Derby College’s Roundhouse campus before taking up the Eight Days a Week Print Solutions role.

60 seconds with Print Image Network

Managing director John Foster “took the plunge” and set up Print Image Network in June 2000. “Renting a very small unit in an old cotton mill; started selling print and mailing as a managed service… armed with nothing more than a pen, notepad and phone.”

60 seconds with Technoprint

Technoprint was founded in 1988 by two local businessmen, originally as a small commercial printer. In 1997 the firm relocated to its current site in Winsford and in 2009, Alan Ryan became the sole owner of the business. Technoprint specialises in pharma information leaflets and provides bespoke solutions to resolve issues faced by its customers, delivering efficiency gains and cost reductions.

60 seconds with Imprint Digital 

Keith Sutherland started the firm that became Imprint Digital in 1972 when he was “thrown out of university for failing to do any work on my Masters’ degree”. This was because he was also organising a major campaign for a charity which needed a lot of printed material “so I leased a little Gestetner offset press. Once the campaign was over I had to take on commercial work just to pay the lease!”

The new face of recruitment

The adoption of technology is relentless, but businesses – and that technology – still need people. Whether it’s for management, the shop floor, accounts or deliveries, people make the world go around as much as money.

Clarity is key when it comes to driving change

Celebrating 50 years of operation this year, Southend-based Formara Print & Marketing has, incredibly, come through the past 12 months unscathed. Stronger even. But over the past two decades the road for the SME print firm has at times been pretty bumpy and its success is a testament to the leadership and focus of managing director Phil Wilce and his team.

All dressed up with somewhere to go

There’s a lot of tax law regarding work uniforms – not least of all, what exactly constitutes a uniform. If your staff wear one, you need to know where you stand.

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