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Killing off bad customer service

A tough print market, exacerbated by the Covid pandemic, means that keeping your clients happy – and coming back for more – is more important then ever.

The new face of recruitment

The adoption of technology is relentless, but businesses – and that technology – still need people. Whether it’s for management, the shop floor, accounts or deliveries, people make the world go around as much as money.

Clarity is key when it comes to driving change

Celebrating 50 years of operation this year, Southend-based Formara Print & Marketing has, incredibly, come through the past 12 months unscathed. Stronger even. But over the past two decades the road for the SME print firm has at times been pretty bumpy and its success is a testament to the leadership and focus of managing director Phil Wilce and his team.

All dressed up with somewhere to go

There’s a lot of tax law regarding work uniforms – not least of all, what exactly constitutes a uniform. If your staff wear one, you need to know where you stand.

Being the boss in unprecedented times, part 2

Part two of our special feature asking industry MDs and CEOs to share their experiences of being a business leader in unprecedented times and their strategies for handling the Covid crisis, both professionally and personally.

Set out to achieve the highest standards

Since joining commercial printer Anglia Print in 2002, ardent eco campaigner John Popely has made it his mission to shape a business with as little negative environmental impact as possible.

Commission accomplished

Every commercial operation needs good salespeople if they are to sell their products, but while pay can be easier to set for some employees, it has been notoriously difficult to create a commission scheme for salespeople that works for employer and employee alike.

Grow your inner talent

A mentor is someone who sees more talent and ability within you, than you see in yourself, and helps bring it out of you.” These are the words of Bob Proctor, the legendary American business coach, author and consultant. Proctor, who has worked with organisations and individuals around the globe, believes everyone should have a mentor to help them to unleash their inner talent.

One for the road

Cars and vans are often a necessity for businesses. But as the government taxes anything of value, it makes sense for firms to understand the rules regarding cars and vans. Simple slips or a lack of forethought can prove very costly in terms of tax – both for drivers and the business.

Establishing a pied-à-terre

For any business, the decision to expand into a new region is one that needs a fair amount of research and questions answered before the wheels can be set in motion. What region? What’s the customer potential? What sort of presence is needed? Premises or no premises? New staff or relocate a team? What’s the budget? And so on…

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