Customer Services Team of the Year: Impress Print Services

By PrintWeek Team , Monday 22 October 2018

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The customer is king, but Impress wears the crown. Not only has the company, based in Walton-on-Thames, Surrey, restructured and appointed a customer-service manager and assurance champion, it has created a comprehensive appraisal system, training for managers and department supervisors and a culture that encourages staff to use emotional intelligence to assess projects.

customer-service

Customer Service Team of the Year: sponsored by drupa

“Great case studies and the perfect example of a strategic approach to outstanding service,” was the judges’ verdict, who were wowed by results including reduced dependency on low pricing, highest number of client recommendations and record levels of positive client feedback.

www.impressprint.co.uk 01932 236100

Highly commended

Go Inspire Group

www.goinspire.co.uk 0116 232 1711

The entry said it all: “We’re bigger, faster, stronger... Go Inspire Group is a newly formed £85m-turnover marketing services business with over 550 staff.” Judges agreed with such positive client-focused teams in London, Kettering and Leicester: “An impressive entry, and a great approach to putting the customer first.”

Howard Hunt

www.howardhunt.com 01322 414000

“Some great statistics that really augmented a stand-out entry,” said the judges. The company in Dartford, Kent, insists building strong customer relationships is part of its DNA and such dedication has helped the group retain 97% of clients, which include big-hitting charities such as the NSPCC and Cancer Research.

 

Finalists

Go Inspire Group

Howard Hunt

Impress Print Services

Printed.com

ProCo

Route 1 Print

Taylor Bloxham Group

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