The customer is king and this Leicester-headquartered business is set for more of them after a survey showed excellent service was a significant differentiator for GI Solutions.
Regular staff training to improve management, interpersonal and presentation skills, together with client innovation days and audits, have helped the company home in on client objectives and the winning spot in one of our most competitive categories. The judging panel were fulsome in their praise: “It’s hard to think of a company that better exemplifies a truly 360-degree approach to customer service – it is simply amazing.”
www.gi-solutionsgroup.com 0116 232 1711
www.prinovis.co.uk 0151 494 5200
Despite an especially challenging market for the Liverpool team, it has continued to perform with panache thanks to an iron-clad strategy of engaging with employees, focusing on sales through first-class customer service and delivering operational excellence. “The way the team coped in truly exceptional circumstances following the collapse of Polestar has to be admired,” judges concluded.
www.solopress.com 01702 460047
Solopress evolved with the online revolution, so it’s fitting one such digital platform, the online review site Trustpilot.com, has 10,000 ‘excellent’ ratings for the printer. And here’s one more for the Solopress online cuttings book, from PrintWeek judges: “Great entry, great testimonials and unrivalled ratings - very impressive.”
Ashford Colour Press
GI Solutions Group
The Sherwood Group