Customer Service Team of the Year: GI Solutions Group

By PrintWeek Team , Monday 16 October 2017

Be the first to comment

The customer is king and this Leicester-headquartered business is set for more of them after a survey showed excellent service was a significant differentiator for GI Solutions.

pwa17-customer-service

Regular staff training to improve management, interpersonal and presentation skills, together with client innovation days and audits, have helped the company home in on client objectives and the winning spot in one of our most competitive categories. The judging panel were fulsome in their praise: “It’s hard to think of a company that better exemplifies a truly 360-degree approach to customer service – it is simply amazing.”

www.gi-solutionsgroup.com 0116 232 1711

Highly commended 

Prinovis UK

www.prinovis.co.uk 0151 494 5200 

Despite an especially challenging market for the Liverpool team, it has continued to perform with panache thanks to an iron-clad strategy of engaging with employees, focusing on sales through first-class customer service and delivering operational excellence. “The way the team coped in truly exceptional circumstances following the collapse of Polestar has to be admired,” judges concluded.

Solopress

www.solopress.com 01702 460047 

Solopress evolved with the online revolution, so it’s fitting one such digital platform, the online review site Trustpilot.com, has 10,000 ‘excellent’ ratings for the printer. And here’s one more for the Solopress online cuttings book, from PrintWeek judges: “Great entry, great testimonials and unrivalled ratings - very impressive.”

Finalists

Ashford Colour Press

GI Solutions Group

Hunts

Prinovis UK

Ruddocks

The Sherwood Group

Solopress

Latest comments