PrintWeek Awards 2013 Customer Service Team of the Year - D2 Printing

Tuesday 22 October 2013

Be the first to comment

Some companies say they offer the best level of customer service, but don't always deliver, insists D2 Printing. The Surrey company has proved an award-winning exception by taking the customer service crown after making the finalist spot last year.<br><br>Category sponsor: Duplo

customerserviced20131022114059827

First off, what you won’t get at the West Molesey end of the phone is the maddening "Press 1 for...". The customer service team undertakes external and internal training, is encouraged to explore new techniques and is rewarded for beating ‘spoilage targets’ and winning new accounts. Once a month a brainstorming session on MIS hits on better ways of using the system, while a D2 Print Academy offers client training to foster strong relationships. Service levels are measured and clients receive work-in-progress reports on jobs per month. Every member of the customer services team meanwhile monitors proofs and jobs to ensure on-time delivery and scrutinises customer feedback.

www.d2printing.com 020 8979 5544

COMMENDED

ProCo

www.proco.com 0114 272 8888

Satisfying customers has never been good enough for this Sheffield firm: 90% of customers provide enthusiastic referrals and 71% of business comes from word of mouth. For one client it created a unique cloud-based management and document composition system to streamline business, improve marketing issues and ensure yet another happy customer.

FINALISTS

  • D2 Printing
  • ProCo
  • Swanline Print

Sponsored by Duplo

 

Share this

This Issue

Latest comments