The MyBobst service, which launched on Monday (6 January), provides real-time stock information, delivery times and pricing. Customers can order machine parts 24 hours a day, create ‘favourites’ lists and receive free standard 48-hour delivery on orders over £500.
Customers need to register to use the new service, and will then be able to view a personalised homepage dashboard, which shows all recent activity, including parts ordered, quotations and open service orders.
They will also be able to access a range of resources and site-specific data, including information about their Bobst machines.
A ‘parts view’ function and access to digital machine drawings facilitate easy ordering while customers can also easily request attendance from a field service technician via the portal.
Head of regional services Mike Rice said: “MyBobst is a complementary service, in addition to the expertise and support offered by our customer care specialists via telephone. It is aimed at making it easier for customers to access services and solutions that we offer, at a time to suit them.
“Real-time product information and 24-hour ordering will assist customers greatly with their production planning and ensure machine uptime is maximised at all times. Delivery charges based on volumetric weight will also mean reduced costs for many.”
Bobst supplies substrate processing, printing and converting equipment and services to the label, flexible packaging, folding carton and corrugated industries.