First off, what you won’t get at the West Molesey end of the phone is the maddening "Press 1 for...". The customer service team undertakes external and internal training, is encouraged to explore new techniques and is rewarded for beating ‘spoilage targets’ and winning new accounts. Once a month a brainstorming session on MIS hits on better ways of using the system, while a D2 Print Academy offers client training to foster strong relationships. Service levels are measured and clients receive work-in-progress reports on jobs per month. Every member of the customer services team meanwhile monitors proofs and jobs to ensure on-time delivery and scrutinises customer feedback.
www.d2printing.com 020 8979 5544
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ProCo
www.proco.com 0114 272 8888
Satisfying customers has never been good enough for this Sheffield firm: 90% of customers provide enthusiastic referrals and 71% of business comes from word of mouth. For one client it created a unique cloud-based management and document composition system to streamline business, improve marketing issues and ensure yet another happy customer.
FINALISTS
- D2 Printing
- ProCo
- Swanline Print
Sponsored by Duplo
