PrintWeek Awards 2013 Customer Service Team of the Year - D2 Printing

Tuesday, October 22, 2013

Some companies say they offer the best level of customer service, but don't always deliver, insists D2 Printing. The Surrey company has proved an award-winning exception by taking the customer service crown after making the finalist spot last year.<br><br>Category sponsor: Duplo

First off, what you won’t get at the West Molesey end of the phone is the maddening "Press 1 for...". The customer service team undertakes external and internal training, is encouraged to explore new techniques and is rewarded for beating ‘spoilage targets’ and winning new accounts. Once a month a brainstorming session on MIS hits on better ways of using the system, while a D2 Print Academy offers client training to foster strong relationships. Service levels are measured and clients receive work-in-progress reports on jobs per month. Every member of the customer services team meanwhile monitors proofs and jobs to ensure on-time delivery and scrutinises customer feedback.

www.d2printing.com 020 8979 5544

COMMENDED

ProCo

www.proco.com 0114 272 8888

Satisfying customers has never been good enough for this Sheffield firm: 90% of customers provide enthusiastic referrals and 71% of business comes from word of mouth. For one client it created a unique cloud-based management and document composition system to streamline business, improve marketing issues and ensure yet another happy customer.

FINALISTS

  • D2 Printing
  • ProCo
  • Swanline Print

Sponsored by Duplo

 

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