BPIF customer service workshops

These workshops aim to help delegates understand the principle that good customer service is about knowing and understanding the customer, whereas excellent customer service is about adapting to a customer's needs. Taking place on 5 September in Coventry, 11 September in London and 18 September in Brighouse, the sessions will suit customer-facing staff, with £99 tickets for members and £199 tickets for non-members. For more information, contact: katie.white@bpif.org.uk


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